Contact and Support
Reach the maintainers of nexusmarketonion.store through the two channels below. This is a reference site, not the Nexus Market customer desk, so the kind of message that gets answered is specific. Read what to send and what to leave out before you write.
Ways to reach us
PGP. Send an encrypted message to the public key below. Encryption is recommended for anything you do not want in plaintext, and it is expected for anything that includes an address you are questioning. Include a subject line that states the topic.
-----BEGIN PGP PUBLIC KEY BLOCK----- mQGNBGqtytABDACqNUoCuuWnnAWmPZ8r/oyCG+jZQyc40Ep3swNySVxnI3Yh1Bx/ /DlQZIsZ6c5xw1h9kXLP4G3DY/KOtt1kdLner99j1uLs6tslI3tjZmkUN65j/vz1 TU+ziVbIGGmnbWvKoEHmTZjPAptUsUZYd6XWoccYjYSZs7yawdBVPrLBstxSI0s5 BllhemVJxZgNkp8fXX2lSO/Xy/PHrV0R5nst+q4RSEe8YoFtF5pvCYHST1li2Dix JmtlRfN814ZSTdICyymJI92sSuQ5f5VVZt7eNYZXrdpBgfVk8bBvKRseUYkyG/gh TinzzeCPBSQzbz9nIcT+ZT6+uWj8EyMqsrje9F5JucfPDJtRujYqeVzFPDaitcFq fcEGTPMLxBIfuk4wsj3RS0EjWrLNGLWBm7wlr2Yi7R6LEAjz+5A8yb8Yzx1uAy7b OErqE1FtPMP7GnoB95w/LdhfY5JH5avW0QnB55NVS78wM9A1PbnwXMFYrer9fCwz Ydu/vs3XO9AamCMAEQEAAbQ7TmV4dXMgTWFya2V0IE9uaW9uIE1pcnJvcnMgPG1p cnJvcnNAbmV4dXNtYXJrZXRvbmlvbi5zdG9yZT6JAdEEEwEKADsWIQQeOrIifsnO 1BnAgWXcLLlsfeueUQUCaq3K0AIbAQULCQgHAgIiAgYVCgkICwIEFgIDAQIeBwIX gAAKCRDcLLlsfeueUdPiC/4o7T7+cmBu2u/9zymkmtMS4ikFNEPVHGukFyIulPYM T9eLbTHBfJcVyyB45lAVBATgQLIhVhhlS2bI1erwfAoj4Sy0Qamd2ny8LEQnMvtG j9O1RYwWHA9gCgGVPzFG6ET1dx+lRRc6f/BiEt5CTk6ZzMM424azb+4Ma3qdpunY ZhYgpwjc3E/MtgkSwvvwTC04jlCmS0jNx3/3J18VEOB6Z2yBT9XlNbrRp3auha0y ZhTKowqPzqznv2jU7zjk1NLgLoJ7U+g+Vd3JAjqzukDfBHIgkUyQZd8ZnKpbs/OB kKUGC/jDetLJwufZcfAap/qpcmEqR1C+V/I9hNLJzBKW0TSnM/iDhUDj8zFley+1 xz6UqJingbZFUFRDjGm7lfXZvFnpzEhLw1DQt3pthDjWpgE2vcLF2uDJZWsiV9Rt /2UwtQ8OO5R99TpdSrIyIFdveYpOGeWSadlnxcVhCj5hlXqq2m9SfN1gUY+Rn3xB GZrWrQLB/KzfPVWSNVKUGWo= =rBW4 -----END PGP PUBLIC KEY BLOCK-----
Contact form. The form below accepts a short message. It is for questions about mirrors, status, or the verification method. It is not a ticket queue for a transaction on the market itself.
What to write
- A mirror that will not load, with the address and the time you tried it.
- A question about verifying a link against the canary.
- A request to confirm whether a specific address appears in the latest signed statement.
- A correction you noticed on a page.
Keep it to the facts. An address, a timestamp, and a one-line description of the problem are enough to act on.
Response time
Messages are answered in the order received, typically within one to two days. There is no guaranteed window, and there is no escalation button. A PGP message with a clear subject line tends to move faster than an unencrypted form submission with a vague greeting. If a mirror question depends on a rotation that just happened, include the timestamp; that is the detail that lets a reply be useful.
Silence past the usual window does not mean the message was lost. It means it is queued. Resend only after several days, and mark it as a follow-up so it is not treated as a duplicate.
What to leave out
This channel handles the reference site, not the trading platform. Three kinds of messages do not belong here:
- Personal details. Full names, home addresses, phone numbers, and card numbers have no place in a message to this site. Use a handle or an email alias. The less identifying data you attach, the less there is to mishandle.
- Transactions on the market itself. A purchase, a missing item, or a balance question belongs to Nexus Market’s own support flow, not to this page. The maintainers of the mirror list do not sit on the market’s escrow or see your orders.
- Urgent disputes. A dispute in progress is time-sensitive and is resolved through the market, where evidence and timestamps are weighed, often within hours. Waiting on a reply here delays that process. File with the market first; bring the outcome here only if it raises a question about a mirror or a link.
The rule is simple. If the problem lives inside the .onion site, the answer lives there too. This channel covers the links that lead to it.
Before you send
Check the mirror list and the FAQ once more. Most "broken mirror" reports turn out to be a rotated address or a stalled circuit, both of which those pages already cover. A message that states what you tried and what you found gets a quicker, more precise answer than one that starts from scratch.